Sign in Build My Case

Billing error

Duplicate or wrong charge? Build a billing-error proof pack.

Compare the expected plan, actual charge, duplicate payment, invoice, and account details before you ask billing to correct it.

Build My Refund Case See Example Case

What RefundProof prepares

✓ Case summary from your answers
✓ Timeline from dates and proof
✓ Evidence and missing-proof checklist
✓ Message pack and follow-up plan
✓ Downloadable PDF proof pack

When this applies

The problem

You were charged twice, charged the wrong amount, charged for the wrong plan, or billed after changing/cancelling a subscription.

✓ I was charged twice
✓ The amount is higher than the plan price
✓ I changed/cancelled my plan but billing continued

Proof to upload

Useful evidence

✓ Card or bank screenshot showing the charge
✓ Receipt, invoice, or billing email
✓ Plan/account screenshot showing expected price
✓ Support message or prior billing request

Often missing

Check before you send

• Second charge screenshot if it is a duplicate
• Plan price or billing page screenshot
• Account email or invoice number tied to the charge

Message goal

What your request should make clear.

A billing-focused request that shows the expected amount, actual amount, and proof needed to correct the charge.

Requested outcome

Correction of the billing error, refund of the incorrect amount, and written confirmation of the current plan or billing status.