Trial charge

Free trial became paid? Show the dates before you ask for a refund.

Build a clear timeline of trial signup, trial end date, cancellation attempt, paid charge, and support reply.

What RefundProof prepares

✓ Case summary from your answers
✓ Timeline from dates and proof
✓ Evidence and missing-proof checklist
✓ Message pack and follow-up plan
✓ Downloadable PDF proof pack

When this applies

The problem

A free trial converted into a paid subscription and you need to show whether you cancelled, tried to cancel, or were not clearly warned before billing.

✓ I forgot the exact trial end date
✓ The trial became paid before I expected
✓ I tried to cancel but still got charged

Proof to upload

Useful evidence

✓ Trial signup email or welcome message
✓ Trial end date, renewal date, or terms screenshot
✓ Payment receipt or card charge
✓ Cancellation attempt, account screenshot, or support message

Often missing

Check before you send

• Trial terms that show when billing starts
• Screenshot of the cancel button, account status, or renewal screen
• Support reply confirming whether the account was used after the charge

Message goal

What your request should make clear.

A date-based request that explains the trial timeline, attaches charge proof, and asks for a one-time refund and cancellation confirmation.

Requested outcome

Refund of the trial-to-paid charge and written confirmation of cancellation or account status.